We may collect and receive information provided by you during the following situations:
Albeit there is no obligation for you to provide the information to us. However, we may be unable to provide required service upon your request due to lack of sufficient information if you decide to revoke your permission for us to retain/receive the required information. If you refuse to provide certain obligatory personal information, we may not be able to process your application or provide you with certain services at our websites and/or mobile applications.
For any third party information that we may have received from you, a prior consent from the third party has to be validly obtained by you before disclosing the information to us and we will treat the information the same way as mentioned in this policy.
The following information may be collected and received during using services at our websites and/or mobile applications.
We may use the information collected and received from you for the following purposes:
Your information collection may be shared in the following ways:
We may disclose the data and aggregate statistics about our users to prospective partners, advertisers, sponsors and other reputable third parties in order to describe our Services, deliver targeted advertisements or for other lawful purposes, however, we will not share the information which can be used to identify you. Your information will be handled with our upmost protection and your information will not be sold to third party for our own benefits.
Using our websites and mobile applications indicate that you authorize us to use your information in any other countries where Robinhomez and its subsidiaries operate for the purposes mentioned above.
We offer chat/messaging features which allow users to connect and communicate and share information with each other to complete a transaction and/or sharing opinion. Please exercise good judgement when sharing information in these groups or with others as we generally do not monitor or remove the information that you share and such information may remain available in our database even after your Account has been deactivated, terminated or is otherwise closed. You are responsible for the information you choose to share with other users.
We shall take practical and reasonable steps to protect the personal information from any loss, misuse, modification, unauthorized or accidental disclosure, alteration or destruction during processing your personal information and ensure that it complies with all the applicable laws and regulations.
Sensitive information (such as credit card numbers) are encrypted using secure socket layer technology (SSL). However, there is no 100% secure transmission method over the internet. Hence, we cannot guarantee its absolute security even we have strived to use generally accepted industry standard means to protect your information.
You should always protect your account and information against unauthorised access by choosing your password carefully, and keeping your password and Account secure by following some good practices (e.g. clear cookies after sign out, change your password periodically).
You may access your information through your profile page and update your information by using the “Edit” function at your profile page after your login.
Where you provide personal information about yourself or any other person to us, you are responsible to provide accurate, complete and up-to-date information about yourself and any other person as mentioned above.
You can apply for a copy of the information we hold about you or withdraw consent that you have provided to us previously to use, collect or disclose the information we hold about you by contacting our Personal Data Protection Officer at the contact details set out in Section 13 below.
We will try to respond to the above request within a reasonable period of time. We may request to verify your identity and for more information about your request if we require additional understanding of the request. We may refuse your request and may give you reasons for doing so which we are legally allowed to.
There may be a reasonable administrative fee to cover the costs of responding to your request (e.g. technology for data extraction, man hour cost). If a fee is involved, we will provide you with an estimation of such fee prior to processing your request for your assessment or whether you want to continue with the request.
At any point of time, if you would like to unsubscribe from receiving future marketing emails, please follow the instructions to unsubscribe at the bottom of each email. Your changes to such opt-out may take reasonable period of time to become effective.
Our websites and/or mobile applications contain links to external sites or resources which are operated by third parties which we have no control over the content and privacy practices of such sites or resources.
You can access the privacy policies of these sites and resources operated by third parties by visiting their privacy page to understand how those third parties process and use your information for your own assessment on whether to continue your activities with them.
You are welcome to contact us for any comments, concerns or questions by sending an email to [email protected] Please indicate the subject header in order for us to attend to your email speedily by directing it to the relevant person in charge.